Privacy Policy
Supplement Mania is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Company Details
Supplement Mania
Tel: (02) 9568 1801
238 Sydenham Road, Marrickville NSW 2204
info@supplementmania.com.au
Personal Information
Supplement Mania collects, holds, and uses personal information in the following areas:
- Consumers
- Affiliates
- Business partners
Consumer information is usually collected via promotions, competitions, consumer queries, from cookies, and subscription forms. The information may include:
- Your name, address, contact number(s), gender, age, and email address
- Information about your preference for goods or services we offer from time to time
- Details of any competitions/prizes you may have won
- A record of any queries you have made
Purpose for Collecting Information
Wherever possible, Supplement Mania collects this information directly from you and may use it for the following purposes:
- To contact you directly about Supplement Mania, its brands, special offers, samples, and other promotions
- To reward you for being a loyal Supplement Mania customer
- To inform you of Supplement Mania products or publications we think you might be interested in
- To confirm transactions you wish to make
- To confirm your identity
- To provide you with information and/or products you have requested
- To follow up or pursue any queries you have made
Cookies
Our website also uses cookies, tracking pixels, and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our website uses cookies dropped by us or third parties for a variety of purposes, including to operate and personalise the website, as well as to remember the products that you have in your cart for a period of time. Also, cookies may be used to track how you use the site to target ads to you on other websites.
Management of Personal Information
Supplement Mania is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security, and personnel security.
Important Information on Promotions, Competitions & Other Marketing Activities
All entries become the property of the Promoter and are held for up to 3 months after the prize draw date. After this, they are then destroyed in a secure manner. Supplement Mania may enter your details into a database for the purpose of contacting you directly about Supplement Mania, its brands, special offers, samples, and other promotions unless otherwise advised by you.
You can advise us if you would prefer not to be directly contacted by Supplement Mania or would like to request an update or correction of the information we hold on you. Please contact us and provide your details, or alternatively, contact head office on (02) 9568 1801.
Winners' details and a description of the prizes will be entered into a database to comply with the record-keeping requirements of relevant Australian State and Territory lotteries and gaming legislation. Details will also be published in accordance with the terms and conditions of each promotion.
Disclosure
Supplement Mania does not sell, rent, or otherwise make available any personal information to third parties. Supplement Mania outsources certain business functions to other organisations. For this purpose, and only for the purpose of providing services to Supplement Mania, personal information may, as required, be transferred to or handled by:
- Our related companies
- Organisations which provide services to us, such as mailing houses, promotion, SMS, and advertising agencies
- Credit reference agencies or other credit providers
- Government or statutory authorities
Access and Correction of Details
You may access personal information Supplement Mania holds on you by contacting us. If the information held is inaccurate, incomplete, or not up to date, you may request Supplement Mania to correct the information. If you are concerned about a possible interference with your privacy, please contact us.
If you wish to unsubscribe from our marketing emails, you can either click on the "unsubscribe" link at the bottom of any marketing email from us or let us know you would like to be removed from our marketing communication by contacting us.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time.
If you received the wrong item, your order was damaged, or there are other issues you're unhappy about, please contact our award-winning Customer Service team at (02) 9568 1801. They will assist you as quickly as possible. Prefer to email? Reach out to us using the contact form below.
To request a return, please contact our Customer Service team at (02) 9568 1801. They will guide you through the process.
To be eligible for a return, the following conditions must be met:
- The item must be unopened and in its original packaging.
- The item must be in new condition.
- You must provide a Tax Invoice or Proof of Purchase.
- The item must be returned at your own expense.
We do not accept returns for opened or used products if:
- You received the correct item but simply changed your mind.
- The product was misused in a way that caused the issue.
- The product did not meet your expectations.
Damaged or Faulty Goods:
If you receive a damaged or faulty product from Supplement Mania, please contact us with your original Order Number. Once approved, we will provide a prepaid return slip to send the item back within 30 days of purchase, and we will either resend the order or issue a refund.
Additonal Qustions?
For any other questions regarding delivery or shipping, please use this form to reach us.