Terms & Conditions

Supplement Mania Disclaimer

Supplement Mania provides www.supplementmania.com.au and its contents on an "as is" basis. Supplement Mania and its officers, directors, employees, agents, licensors, suppliers, content providers, and the like (together, "affiliates") make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information, or services offered or sold on or through this site or any other site to which this site links (each a "Linked Site") and the uninterrupted and error-free use of this site.

Supplement Mania and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose, and non-infringement. Supplement Mania and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses, or similar destructive or contaminating code. No oral or written statements by Supplement Mania or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any linked site is at your own risk and understanding of the above.

The products, information, services, and other content provided on and through this site, including without limitation any products, information, e-mails, facsimiles, services, and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information provided on this site and Linked Sites, including without limitation information relating to medical and health conditions, products, and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. Before buying or using any products, information, or services provided on or through this site, including without limitation any products, information, or services provided on any Linked Site, you should speak with a healthcare professional.

You should not use the information on this site for the diagnosis or treatment of any health problem or for the prescription of any medication or other treatment. You should always speak with your physician or other healthcare professional and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before taking any medication or nutritional, herbal, or homeopathic supplement, before starting any diet or exercise program, or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product.

Unless otherwise indicated on this site, Supplement Mania does not endorse any specific product or service offered, advertised, or sold on or through this site, including without limitation any product or service offered, advertised, or sold on or through any Linked Site. Supplement Mania is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any Linked Site. You are advised that other sites on the Internet, including without limitation Linked Sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate, or that is inaccurate, untrue, misleading, or deceptive; or that is defamatory, libelous, infringing of others' rights or otherwise unlawful. Supplement Mania expressly disclaims any responsibility for the content, legality, decency, or accuracy of any information, and for any products and services, that appear on any Linked Site or any site that links to this site.

Price and availability information on this site is subject to change without notice.

Limitation of Liability

Supplement Mania and its affiliates shall not under any circumstances be liable for any damages of any kind arising out of, in connection with, or relating to the use of or inability to use this site, including without limitation any liability (i) as a publisher of information, (ii) as a reseller of any products or services, (iii) for any defective products, (iv) for any incorrect or inaccurate information, (v) for any unauthorized access to or disclosure of your transmissions or data, (vi) for statements or conduct of any third party on the site, or (vii) for any other matter relating to this site or any linked site. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation any direct, indirect, special, incidental, or consequential damages (including without limitation damages for loss of business, loss of profits, loss of goodwill, loss of use, loss of data, cost of procuring substitute goods, services, or information, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including without limitation negligence), product liability, or otherwise, even if the user advises of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Supplement Mania and the user. The products, information, and services offered on and through this site would not be provided without such limitations. Because the laws of some states may not allow for the exclusion of certain damages, in such states, liability is limited to the fullest extent permitted by law.

Notwithstanding the foregoing, the sole and entire maximum liability of Supplement Mania and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information, or service purchased by you from Supplement Mania Pty Ltd on this site.

You agree to indemnify, defend, and hold harmless Supplement Mania and its affiliates against all claims, demands, causes of action, losses, expenses, damages, and costs, including without limitation any reasonable solicitor's fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any material that you submit to, post on, or transmit through the site, your violation of these Terms of Use, your infringement or violation of any rights of another, or termination of your access to this site.

All products and services offered on or through this site are provided subject to any applicable tariffs and any accompanying terms and conditions.

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Your Usage of Site; Termination of Usage

You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying Supplement Mania.

You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful, or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others' intellectual property rights, or otherwise violates any applicable local, state, national, or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user's use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit, or create derivative works of any portion of the site or material thereon.

You further agree that you will not access by any means except through the interface provided by Supplement Mania for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Supplement Mania and its affiliates, are responsible for compliance with applicable local laws.

You agree that Supplement Mania may terminate or suspend your access to all or part of this site, without notice, for any conduct that Supplement Mania, in its sole discretion, believes is in violation of these Terms of Use or any applicable law or is harmful to the interests of another user, Supplement Mania, or its affiliates.

Usage by Minors

Because of the nature of the World Wide Web, Supplement Mania cannot prohibit minors from visiting this site. Supplement Mania must rely on parents, guardians, and those responsible for supervising children and teenagers to decide which materials are appropriate for such children and teenagers to view and/or purchase. Supplement Mania requires that (i) all purchases on the site be made by adults 18 years of age or older, and (ii) all users who provide personal information to Supplement Mania Pty Ltd be 18 years of age or older, or, if under 18, that such information be accompanied by verifiable parental consent as further set forth in our Privacy and Child Protection Policy.

Applicable Law; Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of the State of New South Wales without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in the State of New South Wales and further agrees that any cause of action arising from or relating to the use of this site or this agreement shall be brought exclusively in a court in New South Wales.

Severability; Interpretation

If any provision of this agreement shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this agreement, the term "including" shall be deemed to be followed by the words "without limitation."

Entire Agreement; Amendments

This agreement constitutes the entire and only agreement between Supplement Mania and each user of this site with respect to the subject matter of this agreement and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings, written or oral, with respect to the subject matter of this agreement. You agree to review this agreement prior to your use of this site, and your use of this site shall be deemed acceptance of and assent to this agreement by you. Supplement Mania may, in its sole discretion, amend this Terms of Use agreement from time to time.

Miscellaneous

The failure of Supplement Mania or its affiliates to insist upon strict adherence to any term of this agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term of this agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to the use of this site or this agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The "No Warranty; Disclaimer" and "Limitation of Liability" provisions of this agreement are for the benefit of Supplement Mania and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

Privacy and Child Protection Policy

Supplement Mania cares about the privacy of each user of its Web site ("user" or "you"), including those who trust us enough to place orders. In order to protect the privacy of its users, Supplement Mania has adopted the following policy:

I. General Information

When you use the Web site some basic general information is collected. This information is used to improve the Web site and make your use of the Web site as enjoyable and efficient as possible.

This general information is used internally in connection with Supplement Mania business, including Supplement Mania personal, marketing, and advertising efforts.

II. Personal Information

When you set up an account on the Web site or purchase an item from the Web site, we collect personal information (which you provide) that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; and (ix) browsing, buying, and selling patterns (collectively, "Personal Information").

III. Use/Sharing of Personal Information

Your name, shipping and billing addresses, and credit card number(s) are used by Supplement Mania in order to provide you with the goods that you purchase on the Web site. We use your email address to provide you with information about your order and its status, and we may occasionally send out emails, including newsletters, to people who have placed an order online.

Your phone number is used by Supplement Mania in the event that our representatives need to contact you about an order you have placed. It is also used when marking packages for delivery; to ensure you are contactable by our delivery service should delivery difficulties be experienced.

Personal Information is used internally in connection with Supplement Mania business, including Supplement Mania promotional, marketing, and advertising efforts, in a manner which does not readily identify a user to any third party.

Credit Card Security

The Internet is a vast network of computers. Because the data passes from computer to computer, some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers, but shopping on a secure site is actually safer than handing a credit card to a waiter in a restaurant. Taking the steps below will lower the chances of interception of your credit card number:

  • Limit your online shopping to Internet merchants, such as Supplement Mania, with sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data.
  • Use a browser that supports SSL. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Most banks will cover the cost of fraud resulting from unauthorized use of your credit card or may limit your liability.
  • Credit card information collected by Supplement Mania is encrypted through Secure Sockets Layer before it is transmitted over the Internet.

Supplement Mania fully cooperates with law agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request. Supplement Mania reserves the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant, or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Web site, or to protect the rights or property of Supplement Mania, its affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors. Supplement Mania Pty Ltd also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.

IV. Collecting Information From Children Younger than 16

Supplement Mania does not knowingly collect or use any Personal Information from children younger than 16 years of age without obtaining verifiable parental consent.

V. Miscellaneous

Supplement Mania wants you to be aware that when you click on links (including advertising banners), which take you to third-party Web sites, you will be subject to such third parties' privacy policies. While we support the protection of privacy on the Internet, Supplement Mania expressly disclaims any and all liability for the actions of third parties, including without limitation actions relating to the use and/or disclosure of Personal Information by third parties.

Our Privacy and Child Protection Policy is subject to change. In the event of any change, we will provide notice of such change on this page.

This disclaimer covers all material and information of all types in any and every part of this site and its attachments.

Nutritional Advice & Information

Supplement Mania is committed to supporting you in achieving your health and fitness goals. We provide nutritional supplements that are intended to support you as part of a well-balanced diet. Supplement Mania is not a healthcare professional, therefore any information and advice you receive should not replace the medical advice provided to you by your healthcare professional. We recommend that you always seek appropriate medical advice before consuming any nutritional supplements.

Promotions & Specials

Supplement Mania prices are as marked unless promotional campaign material states that a discount code is required at checkout to redeem. Discounts are not valid with any other offer and exclude previous purchases.

Q. I received my order, but there's an issue.

If you received the wrong item, your order was damaged, or there are other issues you're unhappy about, please contact our award-winning Customer Service team at (02) 9568 1801. They will assist you as quickly as possible. Prefer to email? Reach out to us using the contact form below.

Q. What is your return policy?

To request a return, please contact our Customer Service team at (02) 9568 1801. They will guide you through the process.

To be eligible for a return, the following conditions must be met:

  • The item must be unopened and in its original packaging.
  • The item must be in new condition.
  • You must provide a Tax Invoice or Proof of Purchase.
  • The item must be returned at your own expense.

We do not accept returns for opened or used products if:

  • You received the correct item but simply changed your mind.
  • The product was misused in a way that caused the issue.
  • The product did not meet your expectations.

Damaged or Faulty Goods:
If you receive a damaged or faulty product from Supplement Mania, please contact us with your original Order Number. Once approved, we will provide a prepaid return slip to send the item back within 30 days of purchase, and we will either resend the order or issue a refund.

Additonal Qustions?

For any other questions regarding delivery or shipping, please use this form to reach us.